-through this e-commerce website.
-sending us an email, listing the product you need (sales1eastwatch (at) gmail .com)
-Phone +852 8176 94 30
Although our suggestion is to send us an email or place an order over this website.
What happens after the order has been placed?
-After placing your order, you will receive the Proforma Invoice in a short time. After that, we will wait for your confirmation/ modification/ payment/ before proceeding to dispatch your order.
How do I get a quote for the products I am interested in?
-You can register on this website. After that, you will be allowed to see the full catalog prices.
-Make a phone call.
-sending us an email
-through the website contact form.
-email: (sales1eastwatch (at) gmail .com)
-Phone call +852 8176 94 30
How many days the proforma invoice is valid?
2 business days. We will reserve the goods for two business days.
How long will it take for my order to arrive?
Depends on the final destination, usually from 2 to 5 business days. We will provide the tracking number so you can check the status of your shipping.
Which carrier will deliver my order?
It depends on the Country you are in. We work with DHL, UPS, and many more. You will receive all these pieces of information after your order is confirmed and dispatched.
What are the payment methods accepted?
-Cash on delivery ( where applicable, we will confirm after checking with our local carrier).
-Wire transfer.
Do you have a MOQ( Minimum order quantity)?
No, there is no MOQ.
-The price changes according to the destination and the final weight/volume.
All the prices are meant to be free of any other additional costs and fees.
You can return the goods if it does not conform to what is shown on the website or if you do not like them. In this case, we ask you to send us an email within 3 days of receipt of the goods. One of our agents will contact you to organize a pickup in person, where we have a presence of sales agents. Otherwise, the transport costs are at our expense if the reason for the return is related to the quality of the product. Otherwise, we can organize the collection and quote the pick-up, or we will provide you with the address to which the goods can be sent. The refund will be made upon receipt of the goods.
For any other additional information, please send us an email. One of our representatives will contact you shortly. Or just give us a call, our team is at your disposal.